We allow returns for store credit or exchanges within 14 days. Returns and exchanges are allowed within 14 days of delivered package (according to tracking number. Please email us a request including your full name, items purchased, and whether you would like to return for store credit or exchange. When we receive the request, we will email the details regarding your order. Please note that customer is responsible to pay for shipping fees including the cost to ship the exchange item.
**ALL SALES FINAL FOR THE FOLLOWING ITEMS:
- ALL accessories (jewelry, hats, scarves, etc)
To return or exchange, ship the item(s) back to the return address. Item(s) must be brand new, unwashed, with tags still attached. . Once we receive your package, the items you requested in your email will be mailed to you.
**Please note that it is not guaranteed that the items you requested will be in stock by the time we receive your package.** In the case we have sold out of your desired size/color, we will inform you via email.
If you have any questions regarding our return/exchange policy, please email firstname.lastname@example.org
Refunds (if applicable)
Once your return is received, we will send you an email to notify you that we have received your returned item . Approved refunds be refunded in the original form of payment. For lost packages, if the tracking information form states delivered, we can't issue refund. You will need to file claims at your local post office to get money back.
Exchanges We will gladly accept exchanges within 14 days of orders receipt and 21 days within orders receipt for international customers.
To be eligible for an exchange, your item must be unused and in the same condition that you received it. Several types of goods are exempt from being returned. We do not accept products that have been purchased on sale. In order to complete your exchange. Please email email@example.com and we will send you shipping instructions and a return/exchange form that must be completed.
Out of Stock Items If the payment has already been captured, a refund in the form of the original payment will be issued.